Drew Thompson

Drew Thompson

An in-console sandbox where customers try an AI agent backed by Conversation Memory across chat, SMS, and voice before building their own.

A product that captures customer interaction data to create persistent context for AI and human agents across channels.

A cross-product gate that requires customers to accept Twilio's AI terms before using AI features in the console.

A no-code audience builder letting marketers target customers using warehouse entity relationships up to six levels deep.

A system to target Linked Audience profiles based on customer Data Warehouse information.

A custom HCL implementation to describe a customer's Data Warehouse tables and the relationships and connections to their Segment implementation.

A system that allows customers to enrich their tracking events with lookup data from a connected Data Warehouse.

Led a team of 8 engineers through uncertainty to deliver a critical product ahead of schedule with zero incidents. Facilitated business restructuring by splitting the longstanding Personas product into Profiles and Engage.

A feature in which Enterprise customers can rebrand portions of the Segment application as their own.

Reengineered Segment's authorization service, transitioning from Go to TypeScript, while maintaining continuous service operation. Achieved a 95% reduction in authz-related SEVs and significantly enhanced usability and adoption.

Segment's scalable and reliable API for customers to programmatically interact with their Segment workspace.

Designed and implemented EU infrastructure, scaling Segment's flagship application and Public API to meet EU Data Residency standards, completing the project ahead of schedule and deploying the entire production infrastructure in a single day.

A reimagined, developer-focused self-service (SS) onboarding flow that combines the most successful aspects of previous onboarding iterations with a focus on the behavior and specific goals of developers.

An enterprise-grade dashboard built to enable users to identify and resolve issues in their workspace.

A Personally Identifiable Information (PII) obfuscation system built to protect Segment customers' customer data at the rate of Segment.

An online marketplace offering live, one-on-one learning sessions with experts in various fields.

A Raspberry Pi-based networking device complete with a touch interface, a custom-built case, and a custom-built operating system.