TwilioTwilioConversation MemoryJun 2025—PresentA product that captures customer interaction data to create persistent context for AI and human agents across channels.
TwilioTwilioLinked AudiencesNov 2024—Jun 2025Built the no-code audience builder full stack, enabling marketers to construct segments from nested warehouse entity relationships without engineering support.Implemented dynamic condition logic supporting profile traits, entity properties, events, and aggregation filters across connected warehouse tables up to six levels deep.Enabled Audience Action Destinations, powering activation delivery across downstream platforms like Braze and Iterable.Integrated live value lookups against BigQuery, Snowflake, Databricks, and Redshift directly into the condition builder.
TwilioTwilioRank and RefineMar 2024—Nov 2024A system to target Linked Audience profiles based on customer Data Warehouse information.
TwilioTwilioData GraphsFeb 2023—Sep 2023A custom HCL implementation to describe a customer's Data Warehouse tables and the relationships and connections to their Segment implementation.
TwilioTwilioData EnrichmentJan 2023—Mar 2023A system that allows customers to enrich their tracking events with lookup data from a connected Data Warehouse.
TwilioTwilioUnify and EngageJul 2022—Nov 2022Led a team of 8 engineers through uncertainty to deliver a critical product ahead of schedule with zero incidents. Facilitated business restructuring by splitting the longstanding Personas product into Profiles and Engage.
TwilioTwilioCustom LabelingApr 2022—Jul 2022A feature in which Enterprise customers can rebrand portions of the Segment application as their own.
SegmentSegmentAuthz Library RewriteAug 2021—Feb 2022Reengineered Segment's authorization service, transitioning from Go to TypeScript, while maintaining continuous service operation. Achieved a 95% reduction in authz-related SEVs and significantly enhanced usability and adoption.
SegmentSegmentSegment Public APIJun 2020—Dec 2021Segment's scalable and reliable API for customers to programmatically interact with their Segment workspace.
SegmentSegmentData ResidencyJul 2021—Aug 2021Designed and implemented EU infrastructure, scaling Segment's flagship application and Public API to meet EU Data Residency standards, completing the project ahead of schedule and deploying the entire production infrastructure in a single day.
SegmentSegmentTwilio Developer PlanApr 2021—Jul 2021A reimagined, developer-focused self-service (SS) onboarding flow that combines the most successful aspects of previous onboarding iterations with a focus on the behavior and specific goals of developers.
SegmentSegmentEnterprise Workspace HomeJan 2021—Mar 2021An enterprise-grade dashboard built to enable users to identify and resolve issues in their workspace.
SegmentSegmentPII AccessMar 2020—Oct 2020A Personally Identifiable Information (PII) obfuscation system built to protect Segment customers' customer data at the rate of Segment.
CommonGeniusCommonGeniusCommon GeniusMar 2018—Sep 2020An online marketplace offering live, one-on-one learning sessions with experts in various fields.
VoceraVoceraPi-CorderMay 2017—Aug 2017A Raspberry Pi-based networking device complete with a touch interface, a custom-built case, and a custom-built operating system.
